We are pleased to announce that our Training Workshop Programme for Scotland 2019-20 has now been finalised and full details are available on the TRA website, and are also being circulated to our usual mailing contacts. If you would like to receive details of our forthcoming training events, you can sign up to the mailling list here.
The programme includes 8 workshops throughout the year, covering a variety of topics suitable for planning, enforcement and administrative/support staff, and this year sees the return of some of our most popular workshops, with the first two scheduled to take place in Edinburgh on 11 June 2019:
- The Use and Abuse of Planning Conditions and Section 75 Obligations
Planning conditions or Section 75 Obligations can make the difference between the approval or the refusal of planning permission; they should therefore be necessary and reasonable. They must be monitored to ensure compliance with their requirements, so should therefore also be precise and enforceable. This popular workshop will examine the use of conditions and Planning Obligations with reference to Circulars 4/1998 and 3/2012, using genuine examples of both good and bad practice! The procedures relating to the submission of applications to vary/discharge conditions and obligations will also be looked at in detail.
Managing the Planning Customer’s Experience
In an increasingly demanding world - where users expect excellent service at minimum cost - the provision of a quality, customer-oriented planning service can go a long way towards achieving the quality outcomes local authorities are striving for. This one-day interactive workshop provides planners and technical/support staff with an understanding of why customer care matters now more than ever and how to deliver good customer service at little or no extra cost in terms of time or money. It explores what good customer care actually means and why it matters, the importance of listening skills and communicating clearly, handling complaints and understanding and preventing conflict, and concludes with action points for achieving positive outcomes. There are many courses on customer care but the benefit of this one is that it is designed and delivered by a planner who understands the competing demands within local government planning and the sorts of issues participants will be facing on a daily basis.
Further details including downladable leaflets in pdf format for these and all the workshop's in this year's programme are available on the website. Bookings are now invited and can be made online via the website. Provisional bookings are recommended if you are unable to make a firm booking straight away for any workshop(s) you may be interested in, and can be made by telephone on 01204 385678 or online.
As always, discounts of between 10 and 15% are available via our Block Booking Scheme for authorities/organisations making bookings of 2 or more places at the same time (over any number of events). Block bookings can be made online and further details of the scheme can be found on the website.