Managing the Planning Customer's Experience
Inter-Authority Training

In an increasingly demanding world - where users expect excellent service at minimum cost - the provision of a quality, customer-oriented planning service can go a long way towards achieving the quality outcomes local authorities are striving for.  This one-day interactive workshop provides planners and technical/support staff with an understanding of why customer care matters now more than ever and how to deliver good customer service at little or no extra cost in terms of time or money.  It explores what good customer care actually means and why it matters, the importance of listening skills and communicating clearly, handling complaints and understanding and preventing conflict, and concludes with action points for achieving positive outcomes. There are many courses on customer care but the benefit of this one is that it is designed and delivered by a planner who understands the competing demands within local government planning and the sorts of issues participants will be facing on a daily basis.

Event Information

Max. Participants 20

£ 300 + VAT

Discount Scheme B

Scheduled Dates

Comments From Previous Attendees

I found the workshop very interesting. The practical exercises punctuated the presentation well

Evelyn Ann Wilson
South Lanarkshire Council

Really good to focus on customer care for planning and hearing experiences from Chris

Lesley Cuthbertson
Argyll and Bute Council

The workshop exceeded my expectations. The tutor presented the course exceptionally well – well spoken, easy to listen to and informative. Enjoyed the exercises given

Lucy Mansey
Argyll & Bute Council

The workshop case studies and anecdotes worked very well.

Stephen Fair
Argyll & Bute Council